Return Policy

At TaxTime, we strive to ensure customer satisfaction. If you are not completely satisfied with your purchase, please review our return policy below:

Eligibility for Returns

• Returns are accepted within 14 days of the purchase date.

• The item must be unused, in its original condition, and with all included components.

• Digital products, software licenses, and downloadable items are non-refundable once delivered.

• Proof of purchase is required for all returns.

Refund Process

• Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

• Approved refunds will be processed within 5-7 business days and credited back to the original payment method.

• Shipping costs are non-refundable.

Exchanges

• We only replace items if they are defective or damaged upon arrival.

• If you need an exchange, contact us at [email protected] with proof of the defect/damage.

How to Initiate a Return

1. Email [email protected] with your order number and reason for return.

2. We will provide you with return instructions.

3. Ship the item back to the address provided in our response.

4. Once received, we will process your refund or exchange accordingly.

Exceptions

• Personalized or custom items cannot be returned.

• Digital downloads, software keys, or virtual goods are non-refundable.

For any further inquiries regarding returns or refunds, feel free to contact us at +1 (201) 345-6677 or email [email protected].